Frequently Asked Questions

Why choose us?

We are committed to providing and maintaining high quality services. Immaculate Maid guarantees 100% customer satisfaction. We're not just cleaning. We yearn the satisfaction we get from making our customers life easier and the value we add to their homes and place of business. Our hearts smile when a customer comes home and is amazed and stunned by the work we've done: Its something you cant put a price on. 

Are you insured?

We are a fully licensed, bonded and Insured. We carry insurance for our employees and for the work that we do in your home. We also guarantee 100% customer satisfaction. 

What about pets?

Pets are a part of the family, and so we clean up after them as well! During service we recommend that you do keep your pet somewhere they will be comfortable — not all of our furry friends like the sound of vacuums or unfamiliar people in their space. Let us know how you'd like to handle your pet ahead of time to keep them safe and happy.

Do I need Supplies?

No, we provide all supplies including a vacuum. If you prefer eco friendly green cleaning products let us know upon booking. All you have to do is provide us with a location and access to the unit and we will take care of the rest. 

What forms of payment do you accept ?

We accept almost every form of payment. We accept cash, check, Paypal, Venmo, Cashapp, and Zelle(quick-pay).

Do you service my area ?

Immaculate Maid travels within a 25 mile radius of our zipcode 60601.

What is your 100% satisfaction guarantee ?

Yes, we assure 100% satisfaction guaranteed. What does this mean? We have a system and checklist. After each cleaning the maids go through their partners checklist to make sure nothing was missed. After checking behind each other we ask for the customers to take a walk through. If you feel like something was missed don't be shy please inform us. If your not present during the time of your cleaning and you weren't satisfied no worries, give us a call and we'll send a team out within the next business day to re-clean.

What are your rates ?

Depending on the size of the job, we typically sends out two maids with supplies at 50/hr for standard, 55/hr for deep and move in/out cleanings. Our commercial cleanings and events are 60/hr and post construction is 65/hr.

Do you offer reoccurring services?

Yes, we offer reoccurring services. Our employees are trained making homes and offices spotless through one-time, weekly, biweekly, and monthly services. Let us know what dates and time do you prefer for your repeat services and we'll send your same team at one flat rate. We also offer discounts for reoccurring services.

How do we keep our housekeepers safe?

For safety reasons, no cleaner can lift items weighing over 30 pounds. Also the may not climb higher then a step stool allows. If you would like us to clean behind furniture or appliances, please move it before our arrival.

What happens in case of a late cancellation?

We organize and coordinate all of our appointments every day. We ask that you put in all cancelation and rescheduling request within 24hrs of your scheduled appointment.  Late cancellations and rescheduling  will be charged a fee of $45.